“I am prescribing a lot more apps than medications these days.” – Eric Topol
Recently, MORE Power proudly launched MORE PowerUP at a cocktail event at Tamarind, Olive and Citron Rooms of Richmonde Hotel Iloilo. Enhancing the costumer experience, it is a mobile application downloadable through the Apple and Google Play stores.
“At the heart of MORE PowerUP lies a deep understanding of the evolving needs and preferences of customers,” said Engr. BAILEY DEL CASTILLO, Vice President for Network Development and Operations Group. “The platform exemplifies MORE Power’s firm commitment to customer-centric innovation, empowering customers with greater control and convenience in managing their electricity needs.”
Aside from notifications of announcements and power advisories, the other key features of MORE PowerUp include:
Intuitive Dashboard. Customers can enroll multiple accounts and view their latest outstanding balances with ease.
E-Billing Enrollment. Customers can now opt-in to receive their bills electronically, eliminating the need for physical paper bills.
Update Account. Customers can effortlessly update their account information, including changes in account holders.
Report an Outage. One of the most important features of MORE PowerUP is the ability to report an outage. Customers can pin their exact location, eliminating the need to call the MORE Power helpline and wait in a queue to report the outage.
Service Application. Customers can now fill out the application for a new meter through MORE PowerUP and track the status of their applications through the platform.
Report a Pilferage. Customers can easily report any instances of electricity theft in their area, with a feature that ensures the confidentiality of the informant.
Report a Concern. Customers can log and track the resolution of any electrical-related issues they encounter.
Book an Appointment. Customers can schedule an appointment with MORE Power at their convenience.
Appliance Calculator. Customers can estimate their electricity consumption by inputting their household appliances and usage patterns.
Looking Ahead
As always, MORE Power’s missions centered around enhancing customer experience and making essential services more accessible. The launch of MORE PowerUP aligns seamlessly with this mission, ensuring customers have #EasYes access to bills, payments, and critical information, while improving operational efficiency and data security.
“This approach is rooted in our mission to make the customer experience easy and convenient,” said MARICRIS CABALHIN, Vice President for Customer Care, added. By leveraging cutting-edge technology and a deep understanding of customer needs, MORE Power is poised to redefine the way customers interact with their electricity services, delivering a seamless and empowering experience that truly brings MORE to Life.”
In a live video link up, ROEL Z. CASTRO, President and CEO, concluded, “At MORE Power, we’re all about making it easier for you. We’ve built on this foundation to create experiences that make a real difference in the lives of our customers. We’re glad to announce that customers can now experience convenience at its full potential! Today, we’re giving you the first access to experience an easy life with MORE PowerUP!”
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